UK Supporter Care Coordinator
Location: London and Remote Work
Salary: Circa £22,500 per annum
Closing date: Midnight 23rd September 2021
Important Note: You are Required to work from office for 2 days a week during training
UK Supporter Care Coordinator – The Role
Without our supporters, we wouldn’t be able to move the world to protect animals. Are you passionate about customer/supporter experience? Are you a warm and confident communicator looking to work for a charity who is passionate about animal welfare? If so then this is for you!
As Supporter Care Coordinator at World Animal Protection, you will deliver informative and positive supporter care across phone, email and social media (Facebook, Twitter & Instagram). You will ensure that our existing and potential supporters enquiries are managed and responded to in an effective and timely manner.
This key role has a broad remit, covering a range of activities, from processing and auditing Gift Aid submissions, to completing donation and supporter care administration. We will also look to your expertise to contribute towards the review and improvement of our processes to increase supporter loyalty and retention. Ultimately, we want someone who loves talking to supporters and ensures they have a positive experience.
Join us as UK Supporter Care Coordinator, where your career will have a global impact.
UK Supporter Care Coordinator – Requirements
• Confidently have conversations over the phone with a wide range of people
• Write personalised/bespoke responses to a high standard
• Use your own initiative to identify and solve problems that arise, in line with relevant processes, policies and procedures.
• Having a natural passion for animal welfare is important along with a strong commitment to the aims and values of World Animal Protection.
How to Apply
If you want to be part of our dynamic organisation and help us move the world to protect animals then please attach a copy of your CV and answer the pre screening questions accordingly
Kindly note through the duration of the training you will be required to work from our London office twice a week.
Due to the large volume of applications that we receive, we will not be acknowledging receipt of your application. If you do not hear from us within 3 weeks of the closing date, please consider your application as unsuccessful.
World Animal Protection is an equal opportunity employer and committed to providing equal opportunities for everyone regardless of their background.
The successful candidate must have permission to work in the position location.
Who are we?
We are World Animal Protection.
For over 50 years we have moved the world to protect animals.
We protect animals because we believe a sustainable future for the planet can only be achieved if both animals and people are part of the solution.
We stop the exploitation of wild animals for entertainment and profit. We protect pets and working animals in communities across the globe. We campaign for better farm animal welfare and fight against factory farming. We also help animals when disaster strikes.
Our vision is a world where animals live free from suffering. We are working to help people to see how important animals are to all of us.
We are determined to influence decision makers to put animals on the global agenda and inspire people to change animals’ lives for the better. Today we’re working on projects to end animal suffering by helping governments and communities to protect and care for their animals.
Why Work for us?
We move the world to protect animals globally but there are many other reasons to join our organisation. We are a truly global organisation with offices in Australia, Brazil, Canada, China, Costa Rica, Denmark, India, Kenya, the Netherlands, New Zealand, Sweden, Thailand, UK and USA. We employ over 380 people globally covering campaigns, media, fundraising, operations, finance, administration and human resources.
As well as competitive employee benefits, we want our employees to grow with us and build their careers within World Animal Protection and therefore encourage internal applications. We have a strong track record of offering existing staff promotions as well as secondments and position changes within the organisation.